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Cleaning agencies will gain access to Helpling’s pool of customers Helpling SAAS platform will enable them to manage their customers and workforce online     HELPLING, a Singapore-based online marketplace for home services, has announced that it will start onboarding traditional cleaning agencies to its platform. Previously, the company collaborated mainly with self-employed or freelance cleaners. By opening up

its platform to small and medium-sized enterprises in the domestic cleaning sector, Helpling positions itself as a player in the digitisation of home services and strengthens its position in the e-commerce of services.  In recent years, traditional cleaning agencies have started making baby steps to digitalise their operations - e.g. by responding to customer queries through their websites. Helpling

has simplified the way customers book, experience and pay for home cleaning services. Partnering with traditional and experienced cleaning agencies which invest in training of their workers will also contribute to Helpling’s commitment to customer experience and the service quality. With this collaboration, cleaning agencies will gain access to Helpling’s wide pool of customers and the Helpling SAAS platform

to manage their customers and workforce online through the scheduling system, offer online payments and automatic invoicing. The result is an improvement of the profitability of local cleaning business by using the tools of the digital age. James Lim, managing director APAC says, "Traditional agencies are looking to attract customers who will never pass the door of their agencies.